Desktop Support Engineer

Desktop support Engineer L 2

Experience Required:

3_7 years in IT infrastructure support, with focus on hardware, Software, and operating system issue resolution.

Role Required: 5 days per week, 8 hours daily on-site support

JOB DESCRIPTION

Desktop JD:

• strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred) and Mac OS/Apple device troubleshooting.

• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.

• Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers

• Experienced in repeat call analysis and developing preventive actions

• Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency

• Mobile Device Management –(MDM tools Mobile iron & Intune) - setup devices for email, RSA authentication, VPN connectivity and troubleshooting.

• Good understanding and troubleshooting of Apple devices and apps.

• Knowledge on VDI, SCCM/ LANDesk/ Altiris, Skype for Business, OneDrive.

• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.

• Experience of ticketing tools (ServiceNow),

Non-Technical

• Good Customer management skill,

• Good in oral and written communication, Bilingual resources (for non-English speaking) countires)

• Able to interact and work with customer at different levels.

• Self- Driven and result oriented.

• Really passionate about the work