Head of Technology Operations - Hybrid/SaaS

Head of Technology Operations is required by this SaaS product organisation as they look to bring their current outsourced work back inhouse, across operational reliability, security and day-day technical operations.

Reporting to the CTO, you'll have significant autonomy on strategically driving improvement and building/managing a team to ensure internal operations.

What You'll Do

• Oversee daily operations of digital systems, applications, and infrastructure

• Lead and develop the application support function

• Ensure strong cyber security, GDPR compliance, and PC-DSS/Cyber Essentials Plus standards

• Support successful technical project delivery

• Champion quality assurance and robust testing

• Identify opportunities to improve efficiency and optimise digital operations

• Act as the main point of contact for digital service performance and stakeholder communication

What You'll Bring

• Proven experience in digital/IT operations management

• Strong leadership, communication, and problem-solving skills

• Solid understanding of infrastructure, application support, and project delivery

• Cyber security knowledge and compliance experience

• PCI-DSS experience (implementation or maintenance preferred)

• Cyber Essentials Plus experience (required)

• Background in SaaS or digital product environments

• Experience building internal teams and reducing MSP reliance

• Pragmatic approach to ITIL in a fast-moving business

* Please contact me for a full spec and conversation about the requirement, career prospects and where you can take this role. It requires two days per week onsite, only apply if that is something you're comfortable with.*