Insurance Platform Operations Manager

Insurance Platform Operations Manager

Permanent ¦¦ Nottingham ¦¦ Hybrid (3 Days Onsite) ¦¦ Salary: £75,000 - £100,000 D.O.E.

TechHeads is currently seeking an experienced Insurance Platform Operations Manager to lead a major platform transformation and then take ownership of ongoing BDX (bordereaux) processing operations.

This role has two phases:

Phase 1 – Platform Transformation:

Lead the migration of remaining lines of business onto a new Insurance Platform (IP), establish robust BAU processes, and manage the transition from legacy systems.

Phase 2 – Operational Leadership (BAU):

Own, optimise and continuously enhance the BDX processing function — ensuring data accuracy, operational efficiency, strong controls, and maximum return on technology investment.

This is a high-visibility role combining project leadership, operational management, data governance and continuous improvement.

Responsibilities

Platform Migration & Transition

• Lead migration of business lines onto the new IP platform
• Establish sustainable BAU processes post-implementation
• Manage project and operational teams through system transition
• Ensure appropriate resourcing across systems and people

BDX Processing & Data Governance

• Oversee mapping and loading of incoming bordereaux into the IP platform
• Ensure alignment with Master Data standards
• Liaise with third-party BDX providers to resolve mapping and format issues
• Own and enhance BDX processing processes and controls (including SOX)
• Act as escalation point for overdue or problematic bordereaux
• Ensure data validation, quality and accuracy standards are maintained
• Monitor referral breaches and ensure underwriting/claims validation
• Maintain accurate trackers and produce MI reporting

Operational Leadership & Optimisation

• Manage and develop team performance, balancing workload and capability
• Implement continuous improvement initiatives (Lean, automation, AI tools)
• Maximise use of platform tools (e.g. Intrali, AutoRec, data warehouse tools)
• Ensure compliance with FCA, PRA, CBI and internal risk frameworks
• Coordinate with Finance to ensure reporting and deadline adherence
• Safeguard data security and operational integrity

Requirements

Experience

• Strong experience in insurance operations within delegated authority environments
• Proven experience managing BDX/bordereaux processing functions
• Experience leading teams in matrix organisations
• Platform migration or large-scale operational transformation experience
• Strong understanding of data governance, controls and regulatory frameworks
• Experience working with Intrali or similar insurance platform/ETL tools

Skills & Competencies

• Strong operational leadership and team management capability
• Analytical, data-driven decision making
• Experience driving continuous improvement (Lean / automation)
• Ability to manage risk, controls and SOX-aligned processes
• Strong stakeholder management across underwriting, finance, claims and compliance
• Excellent communication and facilitation skills