Technical Support Engineer

Technical Support Engineer – Linux Web Hosting

Location: Near to Preston, Lancashire (Onsite)

Salary: £28,500 – £31,000 + benefits

Shift Options (choose one):

• Monday to Friday, 9am–5pm (onsite – non-negotiable)
• Monday to Friday, 4pm–midnight (home-based after initial onsite training)

You must:

• Already live within commutable distance of Preston, Lancashire (no relocation whatsoever)
• Have full UK work rights (no sponsorship)

I'm hiring an experienced Technical Support Engineer with strong Linux command line skills, solid knowledge of web hosting platforms, and hands-on cPanel experience. You'll be joining a well-established cloud and hosting provider offering stability, full training, and support from a genuinely friendly technical team. This isn’t an entry-level role; you’ll need to hit the ground running.

What you’ll be doing:

• Supporting shared hosting customers (tickets & phone)
• Troubleshooting DNS, SSL, email, backups, and websites
• Managing cPanel accounts and migrations
• Reviewing server logs and monitoring alerts
• Updating documentation and knowledgebase

What you’ll need:

• Solid Linux CLI experience
• Strong grasp of shared hosting environments
• Root/admin-level cPanel experience
• Confident with DNS, SSL, IPs, email protocols, etc.
• Familiar with basic firewall rules and software installs
• Great communication skills – written and spoken

Nice to have:

• Scripting in Bash, PHP or Perl
• Understanding of networking and virtualisation

If this is you; apply with your latest CV now and we'll take it from there