Service Designer

Service Designer

Contract Details:

• Inside IR35

• Initial 6-7 month contract

• Long-term programme roadmap (up to 3 years)

• Hybrid – 3 days per week in Birmingham

• Immediate interview process

TechNET IT has partnered with a globally recognised professional membership organisation of over 2,000 employees undergoing a major enterprise-wide transformation programme focused on redesigning customer and qualification experiences from the ground up.

We are looking for multiple Service Designers to join a large-scale transformation programme delivering a more customer-centric, product-led and integrated experience across complex operational and digital services.

This is a unique opportunity to help shape foundational service design capability within a highly complex, regulated environment where service design will play a central role in influencing strategy, operations and customer outcomes.

What you’ll be doing:

• Designing end-to-end service experiences across multiple business and operational workstreams

• Creating service blueprints, journey maps and scalable service models

• Working closely with UX Researchers, Product Managers, Business Analysts and senior stakeholders

• Helping shape a new cross-functional, product-led operating model

• Bringing clarity to highly complex and evolving environments

• Acting as the voice of the customer across technical and operational teams

What we’re looking for:

• Strong Service Design experience within large, complex organisations

• Experience working in regulated sectors such as government, financial services, professional services or enterprise-scale environments

• Strong stakeholder management and facilitation skills

• Ability to navigate ambiguity and influence across multiple teams

• Experience embedding customer-centric design principles into transformation programmes

• Comfortable working within agile, sprint-led delivery environments

This role would suit someone who enjoys solving complex organisational challenges, influencing large-scale transformation programmes and building service design maturity within enterprise environments.

Please apply directly or contact TechNET IT for more information.