Consultant - New Service Design

We're looking for a Senior Consultant to define new enterprise services, governance models and service structures that will form the foundation of a ServiceNow-enabled Enterprise Service Management operating model. This is a high-impact role at the heart of a major transformation programme.

What you'll do

• Define enterprise services and service structures across the organisation
• Create service definitions and ownership models
• Develop governance frameworks to underpin the ESM operating model
• Define service KPIs and SLA
• Produce ServiceNow-ready service catalogue input

Ideal background

• Enterprise Service Management Consultant
• Service Management Consultant
• ITSM Consultant
• ServiceNow Consultant
• Service Design Consultant

Must-have experience

• Proven experience defining enterprise services and service structure
• Service catalogue design and governance frameworks
• ServiceNow or ITSM platform experience
• Exposure to HR and/or Finance functions
• Strong stakeholder management skills at senior levels