Dynamics 365 CE Technical Lead

Responsibilities:

• Lead solution & technical architecture for CE + CIJ RTM

• Design event-driven architecture: real-time events, event catalog, custom event ingestion

• Define strategy for real-time segments, dynamic audience updates & profile unification

• Architect multi-branch customer journeys: conditions, split routing, wait logic, exit rules

• Oversee CIJ custom channels (SMS/WhatsApp/Push) and delivery orchestration

• Lead integrations: Azure Functions, REST APIs, Service Bus/Kafka, ACS

• Own Dataverse schema design, plugins, reusable components, ALM/DevOps

• Ensure compliance setup: consent center, compliance profiles, brand profiles

Skills Required:

• 8–12 years CE/Power Platform technical leadership

• Expert in Dataverse, C# plugins, custom actions, and cloud flows

• Strong understanding of CIJ RTM internals: events, triggers, segmentation engine, branching journeys

• Deep integration background: Azure Functions, API endpoints, queue/event-based architectures

• Experience with identity resolution & first-party data patterns

• Strong GDPR/compliance model knowledge

• Ability to design scalable omnichannel real-time marketing platforms