Senior Consultant

Senior Consultant – ServiceNow & Transformation

Location: London (Hybrid)

Employment Type: Full-time

Overview

We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation.

Key Responsibilities

• Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement.
• Translate business needs into ServiceNow solution designs, user stories, and delivery plans.
• Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines.
• Collaborate with technical teams on configuration, testing, and deployment activities.
• Track KPIs and support adoption to ensure measurable transformation outcomes.

Skills & Experience

• 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting.
• Strong understanding of enterprise service management processes and agile delivery methods.
• Excellent communication, stakeholder engagement, and analytical skills.
• Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous.