Senior Consultant

Location: Remote - UK

Start: ASAP

Overview

Senior Consultant required to define user personas and service journeys that will inform ServiceNow experience design, employee adoption and change activities across a global GBS transformation.

What this person will do

This role is focused on user and employee experience design.

The successful candidate will:

• Create personas across HR, IT, Finance and Procurement functions
• Map end-to-end service journeys
• Produce experience maps and service blueprints
• Capture user requirements for ServiceNow design teams
• Support stakeholder engagement and change activities

Ideal Background

• Service Designer
• Employee Experience Consultant
• User Experience Consultant
• Design Thinking Consultant
• Transformation Consultant with journey mapping experience

Must Have

• Persona mapping experience
• User journey mapping experience
• Experience within large transformation programmes
• Workshop facilitation skills
• Exposure to ServiceNow, Employee Experience or Enterprise Service Management programmes