ServiceNow Lead
We are looking for a ServiceNow Technical Lead
Location : Around UK (hybrid)
Provide hands-on technical leadership for day-to-day platform support, enhancements, incidents,
and small changes, translating architectural direction into high-quality, compliant, and upgrade-safe ServiceNow solutions across ITSM and non-ITSM domains within a highly demanding ecosystem for one of our esteemed customer operating out of UKI in life assurance, pensions and long-term savings business domain.
Your responsibilities:
• Lead day-to-day technical delivery across incident, problem, change, enhancement, and small change services.
• Understand Architecture Solution for the implementation or maintenance of ServiceNow platform.
• Work with Architect and customers for the technical requirements, document them, play back and baseline.
• Provide hands-on configuration and development aligned to approved architecture and OOTB standards.
• Develop a design aligned with the Architecture (if applicable) and technical requirements.
• Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements.
• Perform Sprint activities (if agile) with the customer and the team.
• Estimate effort, Work with the product sponsor to prioritize the user stores.
• Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements.
• Track and share the status of sprint / user stories across all the stated process areas i.e. ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, Supplier Portal.
• Identify and manage risks and challenges.
• Ensure the quality deployment of the product as per the design.
• Ensure the security, resilience of the components as per the design.
• Own technical triage and resolution for ITSM and non-ITSM workflows, including RCA for
repeat and high-severity incidents across all the stated process areas i.e. ITSM, ITOM, CMDB,
IRM, BCM, S2P, TPRM, Supplier Portal.
• Deliver small and medium enhancements (as defined contractually), ensuring quality, documentation, and testing standards are met.
• Translate business requirements into well-defined technical stories, balancing effort vs. value.
• Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design.
• Design technical solutions based on customer requirements and convert to functional specifications.
• Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.
Your Profile
Essential skills/knowledge/experience:
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution.
• Experience in ServiceNow custom application design and development.
• Expertise ServiceNow deployments, ITSM migrations, upgrades, integration with other third party tools, Orchestration expertise.
• Experience on ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, Supplier Portal
• Experience in supporting the development team and customization of the ServiceNow ITxM and Non-ITxM solutions:
• IT Service Management
• IT Operations Management
• Intergated Risk Management
• Third Party Risk Management
• Business Continuity Management
• Source 2 Pay
• Supplier Portal
• Rest API, Workflow Data Fabric and Knowledge Graph based integration experience with different external systems.
• Handson experiences creating Integration frameworks leveraging i-Hub connectors with proper configuration.
• Strong work experience and associated for projects like Support, Maintenance, Migration, Product Upgrades, Integrations and Implementations.
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Certified with ServiceNow Systems Administrator, along with mainline certifications preferably on ITSM, ITOM along with process-based certifications on ITIL V3 and V4(preferred).
Desirable skills/knowledge/experience:
• Experience in ServiceNow custom application design and development.
• Evaluate the tool stability and performance and provide recommendations.
• Knowledge on new ServiceNow modules (SecOps, GRC, IRM, ITBM, etc.)
Company Description:
Techaxis is a UK-based firm that specializes in discovering, engaging, and placing top talent globally, for full-time or contract positions in leadership and mid to senior-level positions for companies in the technology, healthcare, energy, and education space. Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked #3294 in Inc 5000 and #105 in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm.
Equal Opportunities Employer:
Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.