ServiceNow Tech Lead

As a ServiceNow Tech Lead, you will be responsible for defining and governing the overall ServiceNow platform architecture, strategy, and roadmap across the organisation. You will design scalable, secure, and high-performing solutions aligned with enterprise standards, while driving platform innovation and ensuring effective governance, integration, and performance optimisation.

Key Responsibilities

• Lead the design and delivery of end-to-end ServiceNow solutions across modules such as ITSM, ITOM, ITBM, ITAM, HRSD, and IRM.
• Define and maintain the ServiceNow architecture roadmap aligned with business and enterprise objectives.
• Collaborate with stakeholders to translate business requirements into scalable technical solutions.
• Leverage ServiceNow AI capabilities, including Now Assist and intelligent workflows, to enhance platform value.
• Architect integrations between ServiceNow and external systems such as AWS, Azure, Salesforce, and other enterprise platforms.
• Provide technical leadership to development teams, ensuring adherence to best practices and coding standards.
• Optimise platform performance, scalability, and cost efficiency through effective design and configuration.
• Establish governance frameworks covering data management, access controls, and platform configurations.
• Act as a trusted advisor, providing recommendations on ServiceNow capabilities, automation, and architecture.
• Lead platform upgrades, patching, and enhancement activities with minimal operational impact.
• Produce architecture documentation, including solution designs, workflows, and implementation guidelines.

Your Profile

Essential Skills & Experience

• Proven experience in ServiceNow architecture, design, and implementation.
• Strong expertise across ServiceNow modules such as ITSM, ITOM, ITAM, IRM, and CMDB.
• Deep understanding of ServiceNow platform architecture, design patterns, and best practices.
• Strong experience integrating ServiceNow with enterprise systems using REST, SOAP, OAuth2, JWT, and MID Server.
• Proficiency in ServiceNow scripting, including JavaScript, Glide API, Business Rules, and workflows.
• Experience designing scalable solutions and optimising CMDB structures and platform performance.
• Strong knowledge of ServiceNow deployment processes, update sets, version control, and governance frameworks.
• Experience delivering large-scale ServiceNow programmes in Agile environments.
• Strong leadership, stakeholder management, and communication skills.

Desirable Skills & Experience

• ServiceNow Certified Technical Architect (CTA) or equivalent certification.
• Experience working with cloud platforms such as AWS, Azure, or Salesforce ecosystems.
• Exposure to AI and automation capabilities within ServiceNow.
• Experience leading enterprise-wide ServiceNow platform transformation programmes.

Company Description:

Techaxis is a UK-based firm that specializes in discovering, engaging, and placing top talent globally, for full-time or contract positions in leadership and mid to senior-level positions for companies in the technology, healthcare, energy, and education space. Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked #3294 in Inc 5000 and #105 in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm.

Equal Opportunities Employer:

Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.