Service Desk Engineer

Service Desk Engineer

Location: Preston (office based)

We’re looking for a Service Desk Engineer to join our team in Preston. You’ll work with modern Microsoft cloud platforms, support a broad mix of SME clients, and play a key part in delivering the Techn22 service experience. This role suits someone who enjoys variety, takes ownership of issues, and wants to build strong skills across the Modern Workplace stack.

You’ll work on site in our Preston office. Hours follow a rotating shift pattern between 8am and 6pm. Once you pass probation, you’ll also join our out-of-hours rota covering 7am to 8am and 6pm to 10pm, roughly one week in five. A full UK driving licence is required.

Key Responsibilities

You’ll handle a wide range of technical work, including:

User and Device Support

• Resolve 2nd line tickets through Halo PSA
• Troubleshoot Windows 11, macOS, mobile devices and hardware
• Manage onboarding and offboarding
• Set up and deploy devices using Autopilot and Intune
• Provide clear, calm and friendly user support

Microsoft 365 & Azure Administration

• Support day-to-day M365 admin including Outlook, Teams, SharePoint and permissions
• Configure and maintain Intune, Conditional Access, compliance policies and MAM/MDM
• Work with Azure basics including AVD, identity management and security

Security & Compliance

• Support Defender suite alerts and investigations
• Assist with Cyber Essentials activity
• Follow internal security processes and contribute to improvements

Networking & Infrastructure

• Troubleshoot switches, Wi-Fi, firewall basics and connectivity issues
• Support AVD environments and remote access setups

Documentation & Workflow

• Keep tickets, assets and notes up to date in Halo PSA
• Contribute to internal knowledge base
• Flag recurring issues and suggest improvements

Client Work & Projects

• Join customer visits when needed
• Take part in project delivery tasks across M365, Azure, AVD and device refreshes

Skills and Experience

Essential

• At least 1 year working in IT support
• Confident with Microsoft 365 administration
• Working knowledge of Intune, Azure basics, AVD and Conditional Access
• Strong grasp of Windows 11
• Good understanding of networking principles
• Experience with Defender for Endpoint
• Some PowerShell competence
• Ability to support SharePoint and Teams issues
• Clear communication skills, written and verbal
• Able to break down problems logically and work through them calmly

How You Work

We’re a close, friendly team, so we’re looking for someone who is:

• Approachable
• Proactive and happy to get stuck in
• A clear and confident communicator
• Steady under pressure when dealing with clients
• Someone who owns problems until they’re sorted
• Curious and willing to learn new tech
• Comfortable in a small, supportive team environment

Benefits

• Training budget for Microsoft certifications
• Company pension
• 22 days holiday plus bank holidays plus your birthday off
• Regular team socials
• Out-of-hours allowance (once on the rota)
• Free parking
• Supportive environment focused on growth and progression