Retail Project Manager

Project Manager – Enterprise Retail Technology

Gloucestershire - Hybrid Working

Circa £60,000 + Car Allowance + Benefits

About the Company

Our client is a growing technology business delivering specialist solutions into major retail organisations across the UK and internationally.

Due to continued growth and increasing customer demand, they are looking to hire an experienced Project Manager to support the delivery and ongoing management of enterprise customer initiatives.

This is an excellent opportunity to join a collaborative and fast-paced environment where you’ll play a key role in managing customer delivery activity across a varied portfolio of retail technology projects and change initiatives.

The Role

This position sits within the delivery and change function and will involve working closely with enterprise customers, internal technical teams, and senior stakeholders to coordinate multiple concurrent projects and workstreams.

The successful candidate will help drive organisation, visibility, and delivery across a busy and evolving customer environment.

This is not a traditional single-project environment, so the role requires someone comfortable managing multiple priorities, coordinating cross-functional teams, and building strong customer relationships within fast-moving, enterprise businesses.

Responsibilities

• Managing multiple concurrent customer projects and delivery workstreams

• Acting as a key point of contact for enterprise retail customers

• Coordinating internal teams across development, support, training, and technical services

• Managing timelines, priorities, risks, dependencies, and delivery milestones

• Supporting requirement gathering and translating customer needs into actionable plans

• Providing clear project updates and stakeholder communication

• Driving structure, organisation, and visibility across customer activity

• Supporting implementation, rollout, and transition into support

• Working collaboratively across technical and operational teams

Experience Required

• Proven experience delivering technology projects or customer programmes

• Experience working within retail technology, ERP, SaaS, or enterprise systems environments

• Retail systems experience (EPOS, ERP, RFID, Omnichannel, Loyalty etc.)

• Strong stakeholder management and customer-facing communication skills

• Experience managing multiple workstreams simultaneously

• Strong organisational and problem-solving capabilities

• Comfortable working within fast-paced or evolving business environments

• Ability to coordinate cross-functional teams effectively

Desirable Experience

• Supplier-side, consultancy, or client-facing delivery experience

• Experience with Jira, Confluence, Trello, or Microsoft Project

• Retail transformation or systems implementation experience

What’s on Offer

• Salary circa £60,000

• Car allowance / company vehicle

• Pension contribution

• Private healthcare

• Hybrid working model

• Opportunity to work with major enterprise retail customers

• High level of autonomy and ownership within a growing business

If you’re an experienced delivery professional with a background in retail technology and enjoy working in customer-facing project environments, we’d love to hear from you.