IT Support Technician

An IT Support Technician with 1-2 years 1st line Helpdesk / IT Support experience will join the dedicated Service Desk of a thriving High-Tech Engineering company, bringing strong communication skills as well as good troubleshooting skills.

This role is fully office based and applicants should reside within the Milton Keynes area.

The IT Support Technician responsibilities include:

• Troubleshooting and resolving hardware, software and network related issues.
• Providing 1st line support to end-users.
• Responding to helpdesk tickets via ServiceNow, email, in person and phone.
• Set up, configure and maintain desktop, laptops and printers.
• Perform hardware/software installations and upgrades.

The successful IT Support Technician will bring experience in:

• Minimum of 1-2 years working in a 1st line helpdesk or IT support role.
• Windows OS and Microsoft Office applications.
• PC/Laptop hardware and peripherals including printers.
• Active Directory along with VPN and anti-virus solutions.
• Basic networking concepts such as IP, DNS, DHCP.
• Mobile devices and mobile device management tools (Intune ideal)

The successful IT Support Technician will receive a competitive salary (details on application) with benefits to include Private Medical cover, Life Assurance, 25 days holiday (with trading available), retail discounts, career development and more.