Professional Services Engineer - Unified Communications

Professional Services Engineer - Unified Communications

Location: Isle of Man
Salary: £59,000

Technical Resources are looking for a Professional Services Engineer to join a customer-focused team delivering unified communications solutions across enterprise environments. This role will suit someone with strong technical knowledge, solid customer skills, and experience supporting and implementing communication and collaboration systems.

You'll work across technologies including Mitel, Session Border Controllers, Sure Cloud Voice, Sure Connect for Teams, and Operator Connect, supporting projects from implementation through to in-life service delivery.

Key Responsibilities

• Support and implement unified communications solutions for enterprise customers.
• Work closely with Professional Services Consultants to deliver end-to-end project support.
• Act as a technical point of contact for implementation and service delivery.
• Communicate clearly with customers on delivery plans, progress, and next steps.
• Maintain accurate documentation, ticket updates, and handovers using systems such as ServiceNow, IT Glue, and Network Glue.
• Identify risks early and escalate where needed.
• Support services within agreed budgets and governance processes.
• Take part in the out-of-hours on-call rota for Unified Communications services.

What We're Looking For

• Strong understanding of telecommunications and application delivery methodologies.
• Hands-on experience with SIP and VoIP systems.
• Experience with Mitel, Ribbon, SIP trunking, and Microsoft voice products.
• Confident communicator, both verbally and in writing.
• Organised, accurate, and able to manage multiple priorities.
• Able to work independently, show initiative, and handle customer issues professionally.
• One or more relevant qualifications are desirable, including:
• SSCA
• Ribbon SBCE20
• MS700
• AZ900
• Mitel Certified Associate qualifications

Additional Information

You'll also support security, compliance, data protection, and health & safety responsibilities as part of the role. A satisfactory Basic Police Disclosure is required due to the nature of the position.

This is a great opportunity for a technical professional who wants to develop within a collaborative environment and work with modern unified communications technologies.