Technical Support Engineer

We are seeking a Technical Support Engineer to join a growing gate automation and access control distributor based in Rotherham. This role is ideal for someone with a background or strong interest in electronics, gate automation, or access control systems, who enjoys problem-solving and providing exceptional customer support.

Key Responsibilities:

• Provide technical support to customers via phone, email, and in person.

• Assist the sales team with pre-sales enquiries and product recommendations.

• Support with testing new products and solutions within the gate automation range.

• Handle RMA (Return Merchandise Authorisation) processes with suppliers.

• Maintain excellent communication and customer service standards.

• Receive full training to develop product and industry knowledge

Skills & Experience Required:

• Experience or strong interest in electronics or electromechanical systems.

• Excellent telephone manner and communication skills.

• Strong written and verbal English skills with attention to detail.

• Ability to work effectively both independently and as part of a team.

What's on Offer:

• Competitive basic salary up to £35,000.

• Full product training and career development opportunities.

• 20 days annual leave (rising to 25 with service) + bank holidays.

• Contributory pension scheme.

• Onsite parking.

• Be part of an ambitious, growing company with excellent progression potential.