Technical Support Engineer

Technical Support Engineer – Industrial & IT Networking
Location: Southampton (Office-based with future travel)
Salary: £30,000 – £50,000 (dependent on experience)
 
We are supporting a provider of industrial communication solutions in appointing a Technical Support Engineer to join their team in Park Gate, Southampton. This is a permanent role, offering a varied and customer-facing position with long-term development potential.
 
About the Role:
 
This is a predominantly office-based role supporting customers with the configuration, implementation, and troubleshooting of communication and networking components used in industrial and operational technology environments.
 
You’ll work closely with customers to deliver high-quality technical support—from resolving queries and diagnosing issues to advising on maintenance, upgrades, and long-term solutions. Building strong client relationships and identifying additional training or service needs will be a key part of the role.
After onboarding, the role will include some UK travel (approx. 10% initially, growing to 30% over time).
 
Key Responsibilities:
  • Provide technical support for industrial communication and networking products.
  • Guide customers through implementation, configuration, updates, and maintenance.
  • Troubleshoot hardware and software issues in a variety of customer environments.
  • Identify and recommend additional support or training services where applicable.
  • Collaborate with internal technical teams to deliver best-in-class service.
 
What We’re Looking For:
  • Background in IT support, networking, infrastructure, or related fields.
  • Experience in 1st, 2nd, or 3rd line support, network engineering, or technical field installation.
  • Good knowledge of Ethernet, IP networking, or communications technologies.
  • Excellent problem-solving and communication skills.
  • Willingness to travel occasionally within the UK.
 
What’s On Offer:
  • Salary: £30,000 – £50,000 depending on experience and technical depth.
  • Location: Park Gate, Southampton (office-based with flexibility and future travel).
  • Opportunity to develop within a growing company at the forefront of industrial networking.
  • Supportive team environment with access to technical training and career progression.
 
If you're a technically-minded individual with a passion for solving complex networking problems and delivering outstanding customer service, this could be the ideal next step.
Company
Techniche Global Ltd
Location
Southampton, Park Gate, Hampshire, United Kingdom
Employment Type
Permanent
Salary
£30000 - £50000/annum
Posted
Company
Techniche Global Ltd
Location
Southampton, Park Gate, Hampshire, United Kingdom
Employment Type
Permanent
Salary
£30000 - £50000/annum
Posted