Technical Support Engineer

We are seeking a Technical Support Engineer on behalf of a global manufacturer based in Winchester. In this role, you will provide expert guidance, product advice, and technical support to the company’s clients and customers.

We are seeking someone who is technically minded, with a background in either engineering, technical products, materials or an understanding of products variances from a laboratory or testing perspective.

Location: Winchester (100% onsite, occasional UK/Europe travel)
Salary: £35-40k + benefits
Type: Full-time, permanent

About the Role:

You will be providing technical support to UK & European distributors via phone, email, and onsite visits

• Develop and manage testing programs and technical data
• Support sales team with site visits and technical assistance
• Manage technical helpline and support inbox
• Update CRM and pass leads to sales teams
• Prepare presentations, run webinars, and lead training sessions
• Handle product quality complaints and assist with QC coverage
• Create and maintain technical datasheets, articles, case studies, and marketing content
• Represent the company at exhibitions, conferences, and training events

Requirements:

• Science or engineering degree
• Strong technical knowledge, ideally in materials or testing
• Full UK driving license