IT Operations Manager

Operational Technology Manager / IT Operations Manager

Location: Hybrid - Reading

Salary: £85,000 + bonus

Our client is a well-established business operating across complex, customer-facing environments where uptime, security, and service reliability are non negotiable. They're looking for an experienced IT Operations Manager to take senior ownership of their Operational Technology function.

This is a hands-on leadership role combining strategic oversight with deep technical credibility, you'll be the go-to authority for infrastructure, cloud, cybersecurity, and operational support across both internal platforms and high-profile customer deployments.

What you'll be doing:

• Setting the strategic direction for Operational Technology, aligned to business and customer priorities
• Leading, developing, and growing a team responsible for infrastructure, support, and deployed operational services
• Owning the performance and resilience of servers, networking, virtualisation, Microsoft 365, Azure, and endpoint management
• Leading the response to major incidents and service-impacting issues
• Defining and delivering cloud strategy (Azure/AWS), including on-prem to cloud migrations
• Owning the IT security posture: vulnerability management, incident response, ISO 27001 compliance, identity and access management
• Overseeing service delivery and stakeholder assurance for critical, live customer environments
• Managing third-party vendors and supplier performance
• Defining disaster recovery, backup, and business continuity strategies, including regular resilience testing
• Managing budgets and forecasting for the OT function

What we're looking for:

• Significant experience in an Operational Technology, IT leadership, or senior technical management role
• A track record leading technical teams in operationally critical, customer-facing, or high-availability environments
• Strong technical grounding across infrastructure, networking, virtualisation, cloud platforms, and endpoint management
• Solid cybersecurity knowledge, ideally with ISO 27001 experience
• Experience with Microsoft 365, Entra ID, and endpoint management
• Strong stakeholder management and the credibility to influence at a senior level

This is a fantastic opportunity for a technically credible IT leader to take real ownership of a business-critical function, with genuine influence over strategy, investment, and direction.

Apply now or get in touch for a confidential conversation.