2nd Line Support

Overview

Techunite Ltd are recruiting for a 1st / 2nd Line Technical Support Engineer to provide technical support to both customers and internal staff. The role involves setting up, monitoring, and maintaining customer computer systems, applications, and networks.

A key part of this role is delivering an exceptional customer experience through attentive support and effective problem-solving. You will install and configure systems, diagnose hardware and software issues, and resolve technical and application problems both remotely and on-site when required.

Perfect for a strong 1st line support engineer wanting to progress OR experienced 2nd line engineer.

Responsibilities and Duties

You will be responsible for ensuring the smooth operation of customers’ IT systems and helping them achieve maximum value from their technology. The role focuses on minimising disruption to business operations while maintaining high levels of service for both office-based and remote users.

Technical Responsibilities

• Install and configure computer and network hardware, operating systems, and applications
• Set up and manage new user accounts, profiles, and permissions
• Proactively monitor and maintain computer systems and networks
• Troubleshoot system and network issues, diagnosing and resolving hardware and software faults
• Respond to incidents, alerts, and support tickets in a timely manner
• Assist with the planning, coordination, and delivery of IT projects
• Provide on-site technical support and installations at client premises when required
• Take on both primary and secondary support roles
• Primary: act as the lead, organising work and taking responsibility for delivery
• Secondary: support the lead engineer and provide cover when required

This is a fully office-based role where collaboration and teamwork are highly valued. Our client prides itself on having a fun, supportive and people focussed culture where employees are encouraged to share ideas, develop their skills, and enjoy coming to work each day.

The office environment is relaxed and welcoming — dog friendly office and the team enjoys a friendly, positive atmosphere that values personality as much as technical ability. Our client places a strong emphasis on looking after its people and creating a workplace where everyone feels supported and part of the team.