Customer Success Account Manager

Are you ready to take your career to a whole new level of impact and influence? As a Customer Success Executive & Account Manager, you won’t just manage accounts – you’ll transform relationships. You’ll be the trusted partner to some of the UK’s most influential leaders, helping them access the insights, clarity, and strategies that empower them to grow faster, perform better, and lead with confidence.

The company you’ll be joining is a world-class research and advisory powerhouse – laser-focused on the financial and corporate performance of the UK technology sector. Their mission? To help technology companies, investors, and advisors make smarter, sharper, more strategic decisions. Every insight, every report, every connection matters – and as a Customer Success Executive, you’ll be right at the heart of it.

This isn’t just another role. This is about contribution. It’s about influence. It’s about being the difference that makes the difference.

As a Customer Success & Account Manager, you’ll:

• Be the first line of excellence – managing daily customer interactions with speed, clarity, and professionalism.
• Serve as the trusted partner for CEOs, CFOs, investors, and even board directors, ensuring they always feel supported and valued.
• Own the renewal journey – guiding subscription renewals with confidence, ensuring seamless continuation, and maximising retention.
• Create strong, meaningful connections with key stakeholders, tailoring support to their exact needs.
• Lead onboarding experiences that are engaging, clear, and energising – setting the stage for long-term success.
• Keep CRM and support platforms sharp, accurate, and up to date.
• Collaborate with internal teams to resolve challenges and elevate the customer experience.
• Track and measure what matters – monitoring customer success metrics to ensure consistent performance.

• Experienced – you have 2 years in customer success, account management, or B2B client service.
• Confident – you’re comfortable engaging with senior-level and board-level stakeholders.
• Skilled – you know how to guide contract renewals and subscription cycles.
• Articulate – your communication is clear, professional, and inspiring.
• Organised – you thrive when managing multiple priorities with precision.
• Tech-ready – you’re confident using CRM systems and Microsoft Office.
• Driven – you’re a self-starter, proactive, and passionate about creating results.

Bonus points if you bring experience in technology, financial services, research, or SaaS/subscription businesses.

When you step into this Customer Success Executive role, you’ll enjoy:

• £45,000 base salary performance-driven annual bonus of 10%.
• Hybrid working (3 days in central Reading office, 2 days remote).
• 25 days holiday bank holidays.
• Pension scheme.
• Private healthcare and wellbeing perks.
• A supportive, high-performance, and collaborative culture.

This is your chance to grow, contribute, and achieve more. As a Customer Success / Account Manager, you’ll be part of a mission-driven team that values your ideas, recognises your contribution, and celebrates your success.

If you’re ready to step up, stand out, and shape your future, apply today.