Customer Success Account Manager

Are you the kind of person who loves building relationships, solving problems, creating opportunities and making a real impact?

Do you thrive when you're trusted to take ownership, influence outcomes and become the person clients genuinely rely on?

If so, this Customer Success Account Manager (Digital Agency) opportunity could be exactly what you've been looking for.

We are recruiting for a fast-growing digital agency seeking an ambitious Customer Success Account Manager to become the trusted partner for a portfolio of valued clients. This is a role where you'll have the freedom to shape processes, improve the client experience and contribute directly to business growth.

As a Customer Success Account Manager, you'll be responsible for developing strong client relationships, driving client satisfaction, increasing retention and identifying opportunities to grow accounts.

You'll act as the bridge between clients and internal teams, ensuring projects are delivered successfully while helping clients achieve their goals.

This is an ideal opportunity for someone who enjoys combining relationship management, commercial thinking and problem-solving in a fast-paced digital environment.

• Managing and developing relationships with a portfolio of clients
• Becoming the primary point of contact and trusted advisor
• Leading onboarding and ensuring an exceptional client experience
• Conducting regular client reviews and strategy discussions
• Identifying opportunities to grow accounts and increase revenue
• Driving client retention and proactively managing risks
• Working closely with delivery, marketing and operational teams
• Managing client communications and resolving issues quickly and professionally
• Monitoring performance metrics and providing actionable insights
• Helping build and improve scalable client success processes

• Previous experience in Account Management, Customer Success, Client Services or a similar client-facing role
• A proven track record of building strong client relationships
• Experience improving client retention and growing accounts
• Excellent communication and stakeholder management skills
• Strong organisational skills and attention to detail
• A proactive, solutions-focused mindset
• The confidence to work independently and take ownership

• 28 days annual leave including public holidays
• Gym membership
• Workplace pension
• Learning & development budget
• Hybrid working opportunities
• Regular team events and social activities
• Genuine career progression within a growing digital agency

If you're looking for a Customer Success Account Manager role where your ideas matter, your impact is visible and your career can accelerate, we'd love to hear from you.