Customer Success Executive

Customer Success Executive, Up to £35,000 Benefits, London, Hybrid Working i.e. 3 days working from home, Fantastic Growing Company with culture to match

Overview of the Customer Success Executive:

Are you ready to level up your career as a Customer Success Executive? Do you have a deep desire to connect, communicate, and contribute at the highest level? Then listen up—because this opportunity isn't just another job. It’s a calling.

Our client is not your average company. This is a high-growth, high-impact online marketplace that connects employees looking for work with the world’s most exciting employers. Founded by a powerhouse team of industry experts from the creative and tech sectors, and supercharged by some of the most visionary investors around, they are charging full-speed ahead.

And now, they’re on the hunt for their next Customer Success Executive—someone ready to grow with them, serve their community with heart, and build the systems and support that create real, lasting impact.

About the role:

As a Customer Success Executive, you'll be the heartbeat of the user experience—supporting employers and their potential clients through every stage of their journey. You’ll be working shoulder-to-shoulder with a tight-knit, dynamic team (including other brilliant Customer Success Executive's already in place), helping this business scale rapidly while staying true to its customer-first DNA.

You’ll be a solutions architect. A relationship builder. A tech-savvy troubleshooter. A voice of calm and clarity in the chaos of a fast-growing platform. You’ll be the person who makes people say, “Wow—they really care about us.”

As a Customer Success Executive, your mission will include:

• Engaging with the Community – Actively responding to client and customer queries via platforms such as Zendesk. Your communication is not just about solving problems—it’s about creating unforgettable experiences.
• Routing and Resolution – You’ll intelligently allocate support tickets to the relevant departments, ensuring every issue is handled with speed, care, and precision.
• Voice of the Customer – You'll represent the users’ voice and feed insights back to the product team to help improve platform performance and user satisfaction.
• Community Engagement Projects – Partner with marketing to help roll out exciting campaigns and initiatives designed to engage, empower, and inspire the freelance community.

To succeed as a Customer Success Executive, you’ll need the right blend of soft skills, initiative, and technical confidence. We're not just hiring skills—we're hiring attitude, energy, and heart.

• Exceptional Written Communicator – You have an instinct for clear, compassionate, and professional communication.
• People Person with a Problem-Solver’s Mindset – You’re genuinely passionate about helping others and love finding smart, simple solutions to tricky problems.
• Fast Learner & Curious Thinker – You’re eager to grow and expand your knowledge of the freelance economy, gig platforms, and emerging work trends.
• Tech-Confident & Resourceful – You’re comfortable navigating internal tools and supporting users through technical challenges with clarity and confidence.