ServiceNow Solution Architect (HAM)
Role: ServiceNow Solution Architect (HAM)
Location: Remote
Work Type: Remote
Duration: 6 Months
Overview:
TekWissen is a global workforce management provider throughout Uk and many other countries in the world. The below client is all about the journey, helping you explore new challenges in a place where you can be your best self. With plenty of exciting twists, turns and opportunities along the way
Job Summary
Client & Project:
- We are seeking new talent to join the accross the country Post Office Account where you will have the opportunity to collaborate closely with the client as part of their ServiceNow team.
- The role will be supporting the Client with the role out of Now Assist.
Responsibilities:
- As a ServiceNow Solution Architect, you will be responsible for translating client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform.
- You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions.
- Engaging with business and technical teams from across the organisation and contributing to key decisions will be essential, as well as providing solutions to problems that apply across various teams. Expert proficiency in ServiceNow is required.
Core responsibilities as set out by the Client are listed below:
- Act as a subject matter expert for Hardware and Software Asset Management within ServiceNow, leading design sessions and contributing to sprint and project planning.
- Take ownership of technical requirements and components related to the ServiceNow HAM & SAM build and implementation.
- Provide oversight of Technical Governance across the ServiceNow Platform,
- Enforcing coding standards across the existing Accenture team and Post Office resources,
- Proving Solutions and documenting High Level Design artefacts
- Act as an escalation point for issues and development blockers
- Proactively identifies and logs improvement opportunities for the business
- Contributes to platform health management
- Contributes to technical triage of major issues where required
TekWissen® Group is an equal opportunity employer supporting workforce diversity