Digital Workplace Supporter

Digital Workspace Supporter

Work Conditions

• On-site presence: 100% (Zurich office)
• Notice period: Immediate / ASAP availability
• Contract type

About the Team

An experienced, committed, and dynamic team responsible for the international network, network security, and digital workplace services at our client. Their mission is to ensure a secure, reliable, and efficient IT environment for all employees across the organization.

Role Overview

Our client is looking for a highly service-oriented and detail-focused Digital Workspace Supporter.

In this role, you will be the first point of contact for end-user support, ensuring issues are resolved efficiently and professionally. You will collaborate closely with the central IT teams and external service providers to maintain a stable and high-performing workplace environment.

Key Responsibilities

• Provide first-level and advanced support for end users across workplace technologies
• Ensure stable operation of Windows 10/11 endpoints, Microsoft 365, and meeting room devices
• Support and coordinate with external vendors and internal IT teams
• Troubleshoot hardware, peripherals, and meeting room setups (including MTR / Microsoft Teams Rooms)
• Contribute to small projects and rollouts within the digital workplace domain
• Work in alignment with ITSM processes and service-level agreements (SLAs)

Required Skills & Experience

Technical Skills

• Extensive experience in workplace IT / endpoint management, ideally with project experience (e.g., MTR or meeting room rollouts)
• Solid knowledge of Windows 10/11, Microsoft 365, and device/room hardware
• Confident working in ITSM environments with SLA-driven processes
• Meeting room expertise (Microsoft Teams Rooms, peripherals, basic networking)
• Experience working in enterprise environments

Soft Skills

• Strong execution skills: independent planning, structured and reliable execution, clear communication
• Excellent service orientation with a high sense of responsibility and reliability
• Strong stakeholder and vendor management capabilities
• Structured work style with consistent follow-through and attention to detail

Certifications (Required)

• English Language Certificate Cambridge English (or equivalent)
• ITIL Foundation (or equivalent IT service management certification)

Job Title: Digital Workplace Supporter

Location: Zürich, Switzerland

Job Title: Digital Workplace Supporter

Location: Zürich, Switzerland

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)>

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