ITSM & ServiceNow Improvement Consultant

Description

Hands-on uplift of IT Service Management for 5 Legal IT SaaS services to improve incident readiness and process consistency aligned to existing Group ITSM expectations. The contractor will work closely with, and under the direction of, the Legal IT Platform Lead, partnering with service owners/support teams/vendors to produce practical artefacts and ServiceNow improvement specifications click apply for full job details