M365 Copilot SME

Description

Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBCs tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation. Key Responsibilities Incident & Problem Management o Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results) click apply for full job details