Head of Quality Services and Assurance

Head of Quality Services and Assurance

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.

We're now looking for a Head of Quality Services and Assurance to lead the charge in setting, maintaining, and evolving the highest standards of quality, environmental responsibility, and compliance across our Highways business.

This is a Senior Leadership role where you'll own and drive the development and delivery of our Quality Services, Assurance, and Sustainability strategies - ensuring we not only meet but exceed the expectations of our customers, regulators, and internal stakeholders.

This is a hybrid working role, with a requirement to be in our Quinton office one day per week, as well as ad hoc travel to our Warwick HQ and other customer sites on occasion.

What you'll do:

• Lead Strategy & Performance: Develop and deliver a comprehensive Quality, Environmental, and Sustainability management strategy aligned to Telent's business goals.
• Governance & Compliance: Design, implement and oversee robust quality assurance frameworks, ensuring compliance with industry standards (e.g., ISO9001, ISO14001, ISO(phone number removed), NHSS8, PAS2080).
• Leadership: Lead and develop a high-performing team of Quality, Environmental and Sustainability professionals, driving a culture of continuous improvement.
• Audit & Inspection: Manage internal and external audit programmes, proactively identifying areas for improvement and ensuring effective corrective actions are implemented.
• Reporting & Insight: Provide senior leadership with clear, actionable insights on risks, opportunities, and achievements in quality and sustainability performance.
• Customer Focus: Ensure customer satisfaction by overseeing timely and effective resolution of quality-related issues.
• Systems Ownership: Take full ownership of Quality and Environmental Management Systems (QMS & EMS), ensuring they remain fit for purpose and drive business value

Who you are:

We're seeking an experienced, forward-thinking Quality Assurance leader who brings not only deep technical expertise but also the strategic vision and leadership skills to elevate our approach to quality, compliance, and sustainability. You'll be a natural collaborator with a proactive mindset, capable of influencing change and building a culture of excellence across the business.

Key Requirements:

• Proven experience in a senior quality management role in a regulated environment (Highways is preferred, however we will also consider Rail, Civil Engineering, Construction, or Telecoms).
• leadership skills with experience managing multidisciplinary teams, including Quality and Environmental functions
• Demonstrable success in developing, implementing, and embedding certified management systems
• Certified ISO9001 internal auditor; familiarity with ISO(phone number removed), ISO14001, PAS2080
• Good understanding of service management processes (e.g. ITIL)
• Knowledge of relevant industry regulations and legal compliance requirements.
• Commercial acumen, including budget management and project delivery.
• Strong communication, stakeholder engagement, and report writing skills.
• A full UK driving licence - some travel to offices and customer sites is required

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Attractive salary and Car Allowance
• Private Medical Cover (Employee)
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

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We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.