Contract Support Manager - Enhance national infrastructure and impact public safety

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Contract Support Manager
Job Description

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.

Reporting into the Senior Contract Manager, the Contract Support Manager will be responsible for coordinating safe and effective works across our contracts. Youll manage relationships with internal teams and external authorities, ensuring compliance, efficiency, and high-quality service delivery.

This depot-based position involves spending several days each week at our Micklefield depot, as well as regular customer and site visits across the North including Yorkshire and the Northeast.

What youll do:

• Assist the operational delivery team with day-to-day planning and works implementation
  
• Lead a team of coordinators to provide administrative support to the delivery teams
  
• Line manage, coach and support a dedicated team of coordination staff
  
• Provide customer support and assistance as required
  
• Coordinate and structure virtual and customerfacing engagements, ensuring effective scheduling of meetings and training sessions.
  
• Deliver competent, structured and welllead training
  
• Translate technical and strategic information to their team in a manner that can be understood
  
• Be responsible for managing work streams including but not limited to; creation and submission of applications for payment, fleet support, creation of task numbers, contract administration and reporting of key contract data
  
• Managing processes and process mapping with the wider management team
  
• Cover for team members during periods of leave and absence
  
• Responsible for daily tasking of the team
  
• Produce periodic customer and management reports
  
• Support and chair customer meetings and attend sitebased meetings
  
• Responsible for meeting and greeting customers and visitors
  
• Management of office administration
  

Who you are:

You are an organised and proactive professional with excellent communication and relationshipbuilding skills. You thrive on coordinating teams, managing resources, and supporting projects across multiple sites.

Key Requirements:

• Experience working within a similar customer focused environment is essential
  
• Understanding of financial administration
  
• Confident communicator, able to express technical and financial information proficiently and succinctly
  
• Ability to support project finances, including supporting administration of the forecast and invoicing process
  
• Excellent communication skills with the ability to lead a successful and motivated team
  
• The ability to independently deal with and manage issues as well as conflict
  
• Ability to attend sites and meetings often on live construction sites, often at short notice.
  
• Excellent customer and stakeholder management skills
  
• Excellent organisational skills
  
• Full driving licence
  

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed team to deliver.

We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• BEN1 Car Allowance
  
• 26 days holiday, plus public holidays, and the option to buy or sell days annually
  
• Company pension scheme
  
• A range of family friendly policies
  
• Occupational health support and wellbeing portal
  
• Discounts on cinema, restaurants and shopping with Telent Reward scheme.
  

Learn more about Telent:

Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

#LI-Onsite

#TJ-Onsite

About Us

About Telent

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

• Be Inclusive
  
• Take Responsibility
  
• Collaborate
  
• Be Customerfocused