Customer Service -Fraud Specialist (Prevent)
Join Our Banking & Financial Services Team – Financial Crime & Fraud
Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry, we’d love to hear from you .
The Details You’ll Want to Know
Start Date: 14th Sept 2026
Salary: £27,580.80 per annum
Competitive pay with opportunities to grow and develop your career.
Location: Work from Home
Hours: Full-Time – 40 hours per week
Shifts between 12pm-12am Monday to Sunday
Training:
3 weeks of comprehensive training , followed by 5 weeks of supported working
Contract Type: Permanent
Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:
Right to Work in the UK
Criminal Record Check
Credit Check
Sanction
CIFAS
Any other relevant pre-employment screening
Please note: No holidays or time off can be taken during your first 8 weeks of employment
About the Financial Crime & Fraud Team
Our mission is to earn and maintain customer trust, support safe growth for our clients, and contribute to a safer society.
Fraud Investigators play a vital role in achieving this mission.
What Y ou’ll Be Doing
- Gathering evidence from customer claim submissions via in ‐ app chat and inbound/outbound calls
- Probing for additional information where required
- Investigating claims with empathy, accuracy, and attention to detail
- Making decisions on cases and upholding or declining fraud claims up to £5,000
- Submitting accounts for closure where first ‐ party fraud concerns are identified
- Triaging cases over £5,000 for escalation
- Safeguarding compromised accounts and taking appropriate action to restore safe account usage
- Providing advice and support to victims of fraud
- Completing all required post ‐ investigation actions
- Investigate and review payment attempts to ensure customers are not falling victim to a scam
- Reviewing customer accounts and activity to determine if they are committing fraud
You Should Apply If You Have...
- Excellent written and verbal English communication skills
- Previous customer service experience or similar
- Strong investigative, problem ‐ solving, and decision ‐ making skills
- The ability to be both independent and collaborative
- Confidence working to deadlines
Values we look for you to have:
Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration - You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise , be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
High levels of accuracy and attention to detail
Be driven to work towards achievable targets
Financial Sector - Key Responsibilities
Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
Have excellent attention to detail
Be knowledgeable of our client’s process and products and how best to support the customer
Benefits of being a Customer Service Representative
Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey
Disclaimer Please be vigilant against job scams . Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address . . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.