IT Support Technical Analyst Desktop Support Manchester £30K-£36K

IT Support Technical Analyst Desktop Support Manchester £30K-£36K+

We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills.

Main Responsibilities:

• Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Delivering IT support and troubleshooting for end users in a predominant Windows environment.
• Day to day monitoring and management of infrastructure in the field.
• Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
• Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
• Representing Group IT within the business and at all times delivering world class customer service.
• Supporting over 4,500 IT users in 180+ locations.

Required qualifications, experience and skills:

• Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions.
• Knowledge of mobile operating systems including both Android and iOS.
• Knowledge of Backup technologies and typical practices around data safeguarding.
• Understanding of networking fundamentals (LAN, WAN and Switches).