Desktop Support Engineer

The Client

Our client is a top-tier, globally recognised investment organisation with a reputation for excellence, innovation, and speed of execution and they are currently seeking an ambitious Desktop Support Engineer to join their London HQ. Their technology team underpins mission-critical operations across multiple regions, ensuring traders, leaders, and global staff receive world-class technical support.

They foster a culture of continuous learning, ownership, and collaboration, encouraging individuals to reach their full potential.

What You'll Get

• Opportunity to join a high-performing global technology function supporting a leading investment firm
• Exposure to the latest end-user, cloud, and virtual desktop technologies
• Fast-paced environment with significant scope for professional development
• Autonomy, ownership, and the chance to directly impact global operations
• Collaborative culture and access to senior leadership
• Competitive compensation and benefits package

What You'll Do

• Be the first point of contact for users globally, delivering fast, effective technical support to office, remote, and executive teams.
• Own troubleshooting across Windows 10/11, Office 365, Active Directory, and Exchange Online.
• Keep virtual desktop platforms running smoothly across Citrix Cloud and Azure VDI.
• Deploy, maintain, and support HP workstations, thin clients, and Lenovo laptops.
• Manage Cisco phones and unified communications tools with confidence.
• Handle mobile device support (iOS/Android) through Intune.
• Set up and support conferencing tools like Zoom, Neat, and Poly.
• Assist with market data tools, including Bloomberg.
• Tackle everyday networking issues — DNS, DHCP, VPN/VDI access, and general connectivity.
• Log and track all support activity via JIRA Service Desk with clean, accurate documentation.
• Contribute to office moves, tech rollouts, and new workspace setups.
• Oversee device inventory and asset management.
• Support employee onboarding and offboarding to ensure smooth transitions.

What You'll Need

• 3–5 years of end-user support experience, ideally in a fast-paced financial environment.
• Strong communication skills and a customer-focused mindset.
• Genuine passion for technology, learning, and continuous improvement.
• Sharp problem-solving abilities and the confidence to work independently.
• High attention to detail with reliable follow-through.
• Solid understanding of desktop support best practice, hardware, and enterprise software.
• Experience supporting mobile devices and remote workers, including VPN/VDI troubleshooting.
• Bonus: PowerShell, automation, or SCCM experience.
• Flexibility to travel to other office locations when needed.