Digital IT Apprentice (Customer Service L2)

Are you passionate about digital technology, problem‐solving, and improving the way local services are delivered? We are seeking a motivated individual with an interest within IT to join the Council as a Level 2 Customer Service Apprentice.

In this role, you’ll support the successful delivery of our teams’ first line and 2nd line responses, helping to enhance the digital experience for our residents and employees. This is an exciting opportunity for someone who enjoys variety, continuous learning, and contributing to better public services through technology.

As a Level 2 Apprentice, you will play an essential part in supporting day‐to‐day digital tasks. This includes:

• Updating and maintaining website content
• Carrying out basic technical configuration within our resident self‐service platform, MyTendring
• Provide administrative and project support, helping with planning, scheduling, and task tracking, while working closely with colleagues, service teams, and external partners.
• Assisting with first line communication through our IT Service Desk
• Technical support to employees, such as equipment maintenance and replacements and fault identification and resolution
• Key system support, including daily tasks to support operational Council functions
• Support with some Health and Safety activities
• Support the Council’s requirements for Cyber Security, GDPR and Accessibility

We’re looking for someone who:

• Has an interest in digital technologies, web content management, or IT system support
• Can follow processes, solve problems methodically, and maintain strong attention to detail
• Communicates clearly and works effectively with others
• Is keen to learn and develop new technical skills
• Thrives in a varied, fast‐paced role with new challenges each day

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• English and Maths GCSE, grade 4 (Essential)