Application Support Engineer

Application Support Engineer - Durham - £40,000 + Benefits.

We’re seeking a technically sharp and solutions-driven Application Support Engineer to join our team supporting a cloud-based telephony SaaS platform.

You’ll take ownership of supporting key Windows-based applications deployed in a cloud environment, helping ensure system uptime, performance, and a seamless customer experience.

Key Responsibilities

  • Provide second-line support for business-critical Windows applications hosted in the cloud.
  • Monitor application performance and respond to incidents with timely resolutions.
  • Collaborate with developers and infrastructure teams to investigate and resolve issues.
  • Manage deployments, patches, and configuration updates in line with change management practices.
  • Work with technical logs and monitoring tools to proactively detect and resolve performance issues.
  • Assist with supporting voice infrastructure and integrations where needed (e.g. SIP, PBX).
  • Maintain detailed documentation for systems and procedures.

Required Skills & Experience

  • Experience supporting and managing Windows-based applications in production environments.
  • Familiarity with core networking concepts (DNS, TCP/IP, ports, firewalls).
  • Hands-on with monitoring and diagnostics tools (e.g. Azure Monitor, Log Analytics).
  • Excellent problem-solving skills and a proactive approach to incident resolution.
  • Strong communication and documentation skills.

Desirable Skills

  • Understanding of SIP trunking, PBX systems, VoIP, or other telephony/voice technologies.
  • Experience working with Azure resources (App Services, VMs, Azure AD) is a strong plus.
  • Knowledge of scripting (e.g. PowerShell) to support automation or investigation tasks.
  • Familiarity with ITIL processes and incident management tools.

What’s in It for You

  • Competitive salary up to £40,000
  • Flexible hybrid working – up to 3 days per week in the Durham office
  • Training and development budget
  • Benefits package including pension, holiday, and wellbeing support
  • A collaborative environment where you’ll be encouraged to learn and grow in both cloud and voice technologies

For more information, send your CV to P.bower@tenthrevolution.com

Company
Tenth Revolution Group
Location
Durham, County Durham, UK
Hybrid / WFH Options
Posted
Company
Tenth Revolution Group
Location
Durham, County Durham, UK
Hybrid / WFH Options
Posted