Application Support Engineer
Application Support Engineer - Durham - £40,000 + Benefits.
We’re seeking a technically sharp and solutions-driven Application Support Engineer to join our team supporting a cloud-based telephony SaaS platform.
You’ll take ownership of supporting key Windows-based applications deployed in a cloud environment, helping ensure system uptime, performance, and a seamless customer experience.
Key Responsibilities
- Provide second-line support for business-critical Windows applications hosted in the cloud.
- Monitor application performance and respond to incidents with timely resolutions.
- Collaborate with developers and infrastructure teams to investigate and resolve issues.
- Manage deployments, patches, and configuration updates in line with change management practices.
- Work with technical logs and monitoring tools to proactively detect and resolve performance issues.
- Assist with supporting voice infrastructure and integrations where needed (e.g. SIP, PBX).
- Maintain detailed documentation for systems and procedures.
Required Skills & Experience
- Experience supporting and managing Windows-based applications in production environments.
- Familiarity with core networking concepts (DNS, TCP/IP, ports, firewalls).
- Hands-on with monitoring and diagnostics tools (e.g. Azure Monitor, Log Analytics).
- Excellent problem-solving skills and a proactive approach to incident resolution.
- Strong communication and documentation skills.
Desirable Skills
- Understanding of SIP trunking, PBX systems, VoIP, or other telephony/voice technologies.
- Experience working with Azure resources (App Services, VMs, Azure AD) is a strong plus.
- Knowledge of scripting (e.g. PowerShell) to support automation or investigation tasks.
- Familiarity with ITIL processes and incident management tools.
What’s in It for You
- Competitive salary up to £40,000
- Flexible hybrid working – up to 3 days per week in the Durham office
- Training and development budget
- Benefits package including pension, holiday, and wellbeing support
- A collaborative environment where you’ll be encouraged to learn and grow in both cloud and voice technologies
For more information, send your CV to P.bower@tenthrevolution.com
- Company
- Tenth Revolution Group
- Location
- Durham, County Durham, UK
Hybrid / WFH Options - Posted
- Company
- Tenth Revolution Group
- Location
- Durham, County Durham, UK
Hybrid / WFH Options - Posted