Business Analyst - £500PD-Hybrid

The Business Analyst will play a key role in supporting the successful delivery of the Placement Project, aimed at transforming broking operations and associated systems. This role will focus on optimising placement workflows, enhancing operational efficiency, and ensuring alignment with both regulatory requirements and strategic business goals. You will work cross-functionally with broking teams, operations, technology, and external vendors to ensure a seamless and effective transformation of placement processes.

• Collaborate with operations and business stakeholders to gather, define, and document requirements for the Placement Programme.

• Analyse and optimise end-to-end placement workflows, including Market Reform Contract (MRC) creation, firm order processing, endorsements, and post-placement activities.

• Support all phases of the placement solution lifecycle - from design and configuration through to testing, go-live, training, and hyper-care.

• Serve as the key liaison between broking teams, operations, IT, and third-party vendors.

• Facilitate workshops, interviews, and working groups to gather business requirements and translate them into clear and actionable deliverables.

• Map and document current and target state processes using tools such as Visio and JIRA.

• Work with broking platforms and Salesforce integrations to ensure system effectiveness and alignment with user needs.

• Ensure adherence to operational manuals, FCA Conduct Rules, and compliance frameworks.

• Maintain and update project artefacts including RAID logs, requirement registers, and status reports.

• Provide data-driven insights and performance metrics to support benefit realisation and continuous improvement initiatives.

• Proven experience in insurance broking, with a strong preference for experience within the London Market.

• In-depth understanding of placement processes including pre-placement, placement, and post-placement workflows.

• Hands-on experience with business analysis and project tools such as Azure DevOps, Visio, and JIRA.

• Familiarity with Salesforce and its integration with broking platforms.

• Strong analytical, communication, and stakeholder engagement skills.

• Experience working in Agile project environments and managing multiple concurrent initiatives.

• Knowledge of regulatory frameworks, operational risk, and governance processes.

• Experience working on large-scale transformation or change programmes in insurance.

• Professional qualifications such as BCS Business Analysis, Agile, or relevant industry certifications.

To apply for this role please submit your CV or contact Dillon Blackburn on or at .

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