Business Analyst (Client Digital Solutions)
IMPORTANT: This role is NOT suitable for people on visa. Must be already based max 10 miles from the listed locations.
📍 Cambridge | Chelmsford | Ipswich | Norwich
💼 Hybrid working (40% remote)
🔍 Full-time | Permanent
We are seeking a Business Analyst to join our Client Digital Solutions (CDS) Agile Squad , a cross-functional team dedicated to designing and delivering innovative digital products that enhance client experience and support our strategic goals.
What you’ll do:
- Act as a key liaison between business stakeholders, clients, and technical teams.
- Lead discovery sessions and define digital product requirements.
- Champion user experience and client-centric design.
- Translate business needs into clear, actionable user stories and acceptance criteria.
- Facilitate workshops and contribute to agile ceremonies.
- Collaborate with internal teams and third-party vendors.
- Evaluate and improve client journeys, particularly within the client portal.
- Maintain visibility across the Product Delivery Lifecycle .
What we’re looking for:
- Proven experience as a Business Analyst in a digital or client-facing environment (law firm or consulting background)
- Strong understanding of automation, process reengineering , and digital transformation.
- Expertise in UML, process mapping, As-Is/To-Be analysis , and ability to simplify complex concepts.
- Skilled in BA tools such as Jira, Lucidchart, BPM .
- Experience working in Agile teams .
- Excellent communication and stakeholder engagement skills.
- Interest in AI and how it can enable efficiencies through data management and process engineering.
Why Us?:
We offer a flexible and inclusive work environment, alongside a comprehensive benefits package:
- 25 days holiday (plus Bank Holidays, rising with service)
- Private Healthcare (after probation)
- Scottish Widows Pension Scheme
- Profit Share & Performance Bonus
- Life Assurance , CSR Day, Enhanced Parental Leave
- Hybrid working policy , Electric car scheme, Subsidised gym membership
📩 Apply now or reach out for a confidential conversation.