Business Systems Analyst

Job Description

Job Purpose

The Technical Business Analyst will analyse business systems, processes, and operating practices to identify opportunities for improvement and define effective technical solutions. Acting as a bridge between business stakeholders and technical teams, the role translates business requirements into clear functional and technical specifications that support digital strategy, process optimisation, and data-driven decision-making.

Key Responsibilities

• Collaborate with stakeholders across production, logistics, sales, and IT to gather and analyse business requirements
• Evaluate and optimise end-to-end workflows in print production and order fulfilment
• Apply business analysis techniques such as data manipulation, gap analysis, trend analysis, data mapping, and process modelling
• Translate business problems into clear technical specifications for internal development teams
• Develop user stories, use cases, process flows, and acceptance criteria
• Maintain strong stakeholder relationships and ensure alignment across business and technical teams
• Work with internal IT teams and external software providers to integrate and improve core systems (e.g. ERP/MIS, scheduling, inventory)
• Validate solutions through test case creation, system testing, and troubleshooting
• Support implementation phases and address technical challenges
• Maintain comprehensive functional and technical documentation
• Manage timelines and facilitate effective communication to ensure successful delivery

Skills & Experience

• 7+ years' experience as a Business Analyst, ideally within manufacturing, logistics, or supply-chain environments
• Strong technical acumen, including system architecture, databases, APIs, and system integrations
• Advanced SQL skills for data extraction, validation, and analysis
• Familiarity with EDI, XML/JSON, and integration middleware tools
• Strong experience in business process modelling and improvement (e.g. Lean, Six Sigma)
• Proven ability to produce SRS, BRDs, API documentation, user stories, and use cases
• Excellent analytical, problem-solving, and communication skills
• Experience working across the full SDLC and change methodologies
• Proficiency with tools such as Jira, Confluence, Visio, or Lucidchart

Desirable Experience

• Background in book printing, publishing, or print manufacturing
• Experience with ERP or MIS platforms in manufacturing environments
• Exposure to production planning, warehouse management, or automated fulfilment systems

Reporting to: Business Service Manager