Full-Stack Engineer

Overview

A global enterprise organisation is looking to hire a Full Stack Engineer / Technical Lead to drive the design and delivery of an internal AI-enabled platform focused on workflow automation and support operations.

This role blends hands-on engineering with technical leadership, owning delivery across frontend, backend, APIs, and AI-driven workflows at scale.

The Opportunity

You will lead the build of an end-to-end internal platform used by employees to manage workflows, automate tasks, and enhance operational efficiency.

This includes designing and implementing AI-powered workflows (e.g. automated support, task resolution, and intelligent routing) integrated with enterprise systems.

Key Responsibilities

Technical Leadership & Architecture

• Define end-to-end architecture across frontend, backend, APIs, and AI-driven workflows
• Make architectural decisions aligned with enterprise standards and best practices
• Mentor engineers and provide hands-on technical guidance
• Ensure performance, scalability, security, and resilience

Full Stack Engineering

• Build user-facing applications for internal users and support teams
• Develop backend services, APIs, and workflow engines
• Design and implement AI-powered workflows using LLMs
• Build features such as chat interfaces, task automation, and case management
• Implement guardrails, error handling, fallback logic, and human-in-the-loop processes

Delivery Ownership

• Own delivery from design through to deployment
• Work with product and business stakeholders to define requirements
• Lead agile ceremonies and delivery planning
• Manage risks, dependencies, and technical challenges

Integration & Platform Enablement

• Integrate with enterprise systems (e.g. identity, ITSM, collaboration tools)
• Implement secure authentication, RBAC, and auditing
• Support production release and operational readiness

Governance & Stakeholder Communication

• Ensure compliance with internal governance and security standards
• Communicate decisions and progress to technical and non-technical stakeholders
• Contribute to engineering best practices

Core Requirements

• Strong full stack development experience (frontend + backend)
• Proficiency in Python, Node.js, or Java
• Experience building production-grade APIs and web applications
• Experience leading technical delivery in agile environments
• Strong API design, system design, and architectural skills
• Understanding of LLM APIs, prompt engineering, and AI workflows
• Strong knowledge of security, authentication, and secure coding
• Experience working in enterprise or regulated environments

Preferred Experience

• Experience integrating with ITSM tools (e.g. ServiceNow, Jira, Zendesk)
• Experience with collaboration platforms (e.g. Slack, Teams)
• Experience building internal platforms or enterprise tools
• Exposure to financial services or regulated industries
• Experience with cloud-native architectures and CI/CD

Working Model

• Hybrid working (typically 3 days on-site)

Compensation

• Competitive contract rate
• Flexible depending on scope and experience