ServiceNow Architect
WARNING: for this role candidates who require company support to legally live and work in the UK cannot be considered.
Must be eligible fo r Baseline Personnel Security Standard (BPSS)
Are you passionate about driving digital transformation and delivering impactful ServiceNow solutions?
We’re looking for a ServiceNow Sales Lead / Senior Consultant to join our growing Digital Customer Experience team.
This is a fantastic opportunity to combine sales, consulting, and technical expertise to shape innovative solutions for leading organisations.
🔹 What You’ll Be Doing
- Drive sales and business development for ServiceNow solutions, identifying and converting new opportunities
- Lead the end-to-end sales process, from pre-sales through to contract negotiation and signing
- Collaborate with cross-functional teams to design and present tailored ServiceNow solutions
- Build strong relationships with C-level executives and senior stakeholders
- Act as a trusted advisor, aligning client needs with innovative, value-driven solutions
- Stay ahead of market trends to help shape Capgemini’s ServiceNow strategy and offerings
- Partner with ServiceNow leadership and ecosystem partners to strengthen collaboration
🔹 What We’re Looking For
✅ ServiceNow Expertise
Strong knowledge of the ServiceNow platform, including:
- ITSM, ITOM, CSM
- Experience with HRSD applications is essential
- Employee Service Centre
- Case & Knowledge Management
- Performance Analytics
✅ Business & Industry Knowledge
- Understanding of employee experience and HR processes
- Experience in customer experience (CX) transformation
✅ Technical & Solution Skills
- Integration, data migration, and platform customisation
- Workflow automation and scripting
- Ability to translate business requirements into scalable solutions
✅ Consulting & Sales Capability
- Experience supporting or leading pre-sales, demos, and proposals
- Strong problem-solving and analytical thinking
- Ability to articulate technical solutions to non-technical stakeholders
✅ Stakeholder & Change Management
- Confidence engaging with senior executives and cross-functional teams
- Experience driving adoption and managing organisational change
Permanent (B2B contract is not available) UK-wide role (open to travel within the UK if requested only)
There will be 2 stages hiring process
Salary: up to £100,000 Gross/a DOE
Apply here if you would like to join a professional community of experts, who have got your back and will support you, every step of the way.