Revenues Officer

Teqniq is searching for a Revenues Officer to work in the public sector.

37 hours per week.

3 months contract.

08:30-17:00

Job Description:

Hybrid is optional however fully remote is also accepted for these assignments. However, please note that candidates may need to collect IT from a North Yorkshire office base.

This is a role that spans both the Revenues service and the Welfare & Benefits service.

The North Yorkshire Revenues Service has a clear purpose to deliver the billing, collection and recovery of Council Tax and Business Rates due to the local authority to enable it to deliver services to its residents. It is also responsible for collecting local Business Improvement District (BID) levies.

The Welfare & Benefits service has a clear purpose to deliver and be responsible for administering Housing Benefit and Council Tax Support scheme in accordance with Government legislation, case law and local policy and in doing so, contribute to the provision of financial support for the most vulnerable members of the community.

Reporting directly to the Revenues and Benefits Senior Control Officer providing day to day management and financial control for the Revenues and Welfare & benefits service areas.

This team will ensure that all business critical processes are scheduled and performed on the workplace’s systems. These include but are not restricted to Housing Benefit payment runs, Direct Debit approaches, council tax and business rate daily calculation and bill production, calculation and upload of council tax reduction, processing of ATLAS files, extract and transfer of refunds to customers. System housekeeping including data deletion and financial reconciliation processes.

Use of business objects (or similar) to produce reports, data intelligence, freedom of information requested data, focused information to assist the service.

Duties:

Day to day set up and monitoring of processes / jobs – checking completed and outputs as expected.

Ensure procedures are followed to ensure business critical events occur at the right time. Due to the nature of this role where bulk processing is a feature robust contingency, disaster recovery and procedures to provide reassurance and resilience will have been set out by the Revenue & Benefits Control Manager and Revenues & Benefits Senior Control Officers.

Ensure sound and documented processes are followed and maintained to ensure consistency, accuracy and good source data systems are a feature of the service.

Business Critical functions include but are not limited to annual billing production, direct debit set-up/debits/recalls & reconciliation, benefit payments, subsidy related processes, refunds, testing of releases, template maintenance, daily

· Day to day set up and monitoring of processes / jobs – checking completed and outputs as expected.

· Ensure procedures are followed to ensure business critical events occur at the right time. Due to the nature of this role where bulk processing is a feature robust contingency, disaster recovery and procedures to provide reassurance and resilience will have been set out by the Revenue & Benefits Control Manager and Revenues & Benefits Senior Control Officers.

· Ensure sound and documented processes are followed and maintained to ensure consistency, accuracy and good source data systems are a feature of the service.

· Business Critical functions include but are not limited to annual billing production, direct debit set-up/debits/recalls & reconciliation, benefit payments, subsidy related processes, refunds, testing of releases, template maintenance, daily calculation, CTR posting, bill & letter production. All bulk processes associated with the recovery of council tax, business rates, BIDs and HB overpayments. Management of modules and processes designed to automate record management, Citizens Access automation.

· Respond to internal and external audit reviews and implement action plans with agreed deadlines.

· Organising individual workload to ensure the most cost-effective & efficient use of time, ensuring due regard to personal safety. Attend staff meetings & events as required.

· Establish and maintain effective working relationships with internal and external partners including other directorates, statutory and voluntary sector partners and Government bodies.

· Developing a productive relationship with software suppliers and internal system teams in the context of logging and resolving individual issues.

· Work with other teams in Customer, Revenue & Benefits to embed a customer focussed culture, ensuring that employees and partners keep the customers’ needs at the forefront of what they do.

· Maintain an overview of all the functions of a Revenues Service & work with colleagues to ensure the efficient & effective collection of all revenue. Support and contribute to the continuous improvement of services within the post holder’s work area with the ability to quickly evolve & adapt to new ways of working in response to changing priorities & needs.

· Peer mentoring & training on all areas of role.

· Encourage good communication and effective working relationships across services/directorates.

· Recognising the importance of the work undertaken for both revenues & benefits teams articulate issues in a timely and appropriate manner.

· Familiarisation with IT Systems used by Revenues to deliver its services including e-mail, specialist Revenues database software, document imaging software, telephony software, web enabled payment systems, Microsoft Excel and Word and others as utilised.

TEQ-0825-RQ1582822

INDJS2

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