Junior Technical Support Executive
Junior Technical Support Executive
High Wycombe
About the Role
We're looking for a motivated and customer-focused Junior Technical Support Executive to join a growing technology team.
You'll be supporting a modern business software platform that is being rapidly adopted by businesses across the UK and Ireland. With hundreds of active users and strong ongoing growth, this is an exciting opportunity to join a technology product in its early stages and play a key role in its continued success.
This role is ideal for someone with up to 2 years' experience in IT, software or technical support who enjoys solving problems, learning new technology and helping customers get the most from the systems they use every day.
You'll receive full product training and work alongside an experienced team, giving you the opportunity to develop your technical, customer service and business software skills.
What You'll Be Doing
- Providing first-line remote support to customers via phone, email and remote access tools.
- Troubleshooting software and user issues to deliver a great customer experience.
- Escalating more complex technical issues where required.
- Delivering online onboarding sessions and training for new customers.
- Supporting customers during implementation and setup.
- Maintaining accurate records of customer interactions and support activity.
- Assisting with the ongoing development and maintenance of system data.
- Working closely with colleagues to continuously improve the customer experience.
What We're Looking For
- Up to 2 years' experience in an IT, technical support, software support or helpdesk environment.
- Strong computer skills, including Windows 11 and Microsoft Excel.
- Excellent communication and customer service skills.
- A logical approach to problem-solving.
- Ability to learn new software and systems quickly.
- Strong organisational skills and attention to detail.