IT Technician

IT Technician

Salary: ALT Grade F £28,142 £30,024 per annum Actual

Contract Type: Permanent, Full-Time, 37 hour per week

Closing Date: 9am, Monday, 24th of November 2025

Start Date: As soon as possible

Summary of Key Responsibilities:

• To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window.
• To assist the Senior IT Technician by carrying out reasonable requests for additional duties as and when required.
• To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
• Software installation, updates and support.
• Provide appropriate technical support, help and advice to staff and students.
• You will provide support to Ipswich Hub schools: Chantry, Gusford, Sidegate and Hillside.

Our People-First Philosophy

At Active Learning Trust, everyone is valued in their role, and we make sure that the right people have the right opportunities to find their purpose and progress within our Trust. Guided by our values of open dialogue, bold thinking and supportive teamwork, we put our staff's growth and wellbeing at the heart of everything we do, so that they can focus on making a real difference in our schools and our communities.

Why Join Our Trust

• Extensive support and development opportunities.
• Belong to a compassionate and inclusive Trust that values you and the role you play.
• Join an experienced group of people that are fully dedicated to delivering the best for our children.
• Gain access to our VivUp employee benefit system, Cycle to Work scheme and local government pension.
• If you are a proactive problem-solver who thrives in a collaborative setting, this is the role for you.

The Active Learning Trust is committed to safeguarding and promoting the welfare of all children and young people. We expect all staff to actively share this commitment. All adults working in our Trust in whatever capacity will be part of a thorough safer recruitment process. All appointments will be subject to pre-employment checks including the taking of satisfactory references and enhanced criminal record clearance in line with the need to create and maintain a safe culture.

The Active Learning Trust reserves the right to interview and appoint prior to the advert closing date. With this in mind, we encourage you to apply as soon as possible.

To ensure we recruit and retain the best talent, all new employees recruited to The Active Learning Trust (leadership, teaching and support staff) will be subject to a 6 months probation period at the start of their employment. This policy aims to assess new employees' alignment with our culture, teaching standards, and student needs. It is designed to foster success with regular evaluations and support mechanisms in place, helping us to identify and nurture talent.

We value diversity and welcome applications from all, including those with protected characteristics under the Equality Act. Flexible working will be considered for all roles deemed suitable.