Head of E-Commerce

Multi-Brand Premium Pet Nutrition Group Surrey (Hybrid)
£60,000+ DOE + Bonus + Benefits

Are you ready to lead and scale the eCommerce performance of a high-growth, acquisition-led pet nutrition group?

Were recruiting a commercially-strong Head of eCommerce(D2C and Marketplaces)to take full ownership of digital trading across a multi-brand portfolio. This role blends strategy, P&L accountability and hands-on trading driving revenue, profitability, and customer lifetime value across brand websites and marketplaces.

Youll lead eCommerce growth in the UK for a business targeting strong year-on-year channel expansion, with genuine visibility and influence at leadership level.

You will own commercial performance and trading across:

• Multiple Shopify brand sites

• Marketplaces including Amazon & TikTok Shop

• A new multi-brand B2B eCommerce platform

• Subscription and loyalty programmes

Leading and developing a small but growing team, you will shape the strategy, build a clear roadmap and ensure delivery of results.

Strategy & Commercial Leadership

• Define and deliver the UK eCommerce strategy across D2C and marketplaces

• Own the full trading P&L revenue, margin, media spend

• Build and execute a 1218 month digital roadmap including platform and growth initiatives

• Use data and insights to drive commercial decision-making

Performance & Growth

• Lead weekly and monthly trading reviews

• Continuously improve CRO, AOV, CVR and customer journeys

• Oversee performance marketing (internal + agencies)

• Scale customer acquisition and retention across all channels

Subscriptions, Loyalty & CRM

• Develop significantly under-utilised subscription and loyalty mechanics

• Create segment-led retention, win-back and CRM journeys (Klaviyo)

• Maximise CLTV through lifecycle optimisation

Team Leadership & Cross-Functional Influence

• Lead and mentor eCommerce and trading capability

• Partner with Brand, Marketing, Sales & Operations to align goals and drive cohesive growth

• Act as the digital champion in commercial planning forums

• Strong track record in senior eCommerce, D2C or digital trading leadership

• Experience owning or heavily influencing online revenue and P&L

• Confident working with KPIs: revenue, CAC, AOV, CVR, retention, CLTV

• Hands-on experience with Shopify and key performance tools (e.g. Klaviyo, Google/Meta Ads)

• Marketplace management experience Amazon essential

• Natural leader able to mentor teams through growth and change

• Thrives in a fast-moving, multi-brand environment where priorities evolve quickly

• £70K+ base depending on experience

• Performance bonus

• Hybrid working minimum 3 days per week onsite in Surrey (Camberley), flexible hours

• Product discounts on premium pet nutrition

• High autonomy and the chance to genuinely shape the future of eCommerce

• Progression as the group expands its digital capability through further acquisitions

If youre excited by owning the numbers and leading digital growth from the front wed love to talk.
Apply now to join a business investing heavily in eCommerce and giving you the platform to make a real commercial impact.

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