Digital Product & Systems Manager

Digital Product & Systems Manager

The Birley Clubs

An exciting opportunity has arisen for an experienced Digital Product & Systems Manager to join the central technology team at The Birley Clubs, home to some of the world's most iconic private members' clubs: Annabel's, Harry's Bar, Mark's Club, George, and The Bath & Racquets Club.

This role sits at the heart of our digital ecosystem, shaping the platforms that enable exceptional member experiences across our clubs. You will oversee our key digital products, including Salesforce, SevenRooms, our mobile app, websites, and related systems. Ensuring they are intuitive, stable, and continually evolving to meet the needs of our members and our teams.

You will work closely with stakeholders across the business as well as external partners to deliver best-in-class digital solutions, streamline operations, and support The Birley Clubs' continued reputation for excellence.

We offer our employees:

• A highly competitive starting remuneration package
• Staff discounts
• Discounted corporate rates at Fitness First and V Health
• Life assurance cover
• Employee events
• Access to our pension scheme
• Cycle to Work scheme
• Wagestream – a financial wellbeing benefit giving early access to earned pay

Key Responsibilities

• Act as the product owner for our core digital platforms, shaping and delivering the Digital Product & Systems roadmap.
• Use data, insights, and member feedback to identify opportunities to enhance the digital experience.
• Own and manage the Salesforce product backlog, working with departments across the clubs to define, refine, and prioritise requirements.
• Lead end-to-end delivery of digital improvements, from discovery and scoping through to testing, launch, and adoption.
• Collaborate with stakeholders to translate business needs into clear technical requirements and user stories.
• Manage third-party vendors to ensure timely, high-quality delivery and excellent platform performance.
• Support governance, documentation, system configuration, UAT, and release processes to ensure stable and compliant deployments.
• Drive system streamlining, reduce duplication, and uphold the highest standards of data quality and integrity.
• Lead cross-functional digital projects that support innovation, member experience, and operational efficiency.
• Support sister company sites on an ad hoc basis, offering guidance and expertise to uphold group-wide digital standards and ensure seamless system performance.

We are ideally looking for candidates who:

• Have proven experience in Product Management or Business Systems Management, ideally within hospitality, luxury lifestyle, or consumer sectors.
• Bring hands-on experience with Salesforce; knowledge of SevenRooms or related hospitality platforms is highly desirable.
• Possess strong project management capabilities, including Agile practices and familiarity with tools such as Jira.
• Communicate clearly and confidently with stakeholders at all levels, able to influence and drive alignment.
• Understand APIs, integrations, cloud technologies, and data flows.
• Are commercially minded, analytical, and comfortable making data-driven decisions.
• Have 5+ years' experience delivering impactful digital or systems-driven business change.
• Are organised, proactive, and able to manage multiple initiatives simultaneously within a fast-paced environment.
• Are well-presented, positive, collaborative, and aligned with the service-driven culture of The Birley Clubs.

This role is office-based, Monday to Friday, with presence required across our Head Offices in Mayfair and Conway Street.

If you want to be part of the most exciting private members' clubs in London shaping the digital experiences that power them, we would love to hear from you.