Project Manager

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

For over 50 years, The Body Shop has challenged convention – proving that business can be a force for good. As part of our next phase of growth, we are investing heavily in our digital and marketplace capabilities to reach more customers, more effectively.

Our Worldwide Marketplaces (WMAP) programme is a core part of this transformation. It brings together marketplace expansion, technology integration, and commercial execution to scale our presence across platforms such as Amazon, TikTok Shop and beyond.

We’re now looking for a Project Manager - Wholesale and Marketplace Programme (12 month FTC)  to lead the end-to-end delivery of this critical initiative - combining marketplace expertise, technical fluency and strong programme leadership. 

This is a high-impact role at the centre of our transformation agenda, working cross-functionally to drive delivery, unlock growth, and build the capabilities needed for the future. We offer hybrid working from either our Brighton or London based office. 

More about the role

As Project Manager, you will take full ownership of the WMAP programme - ensuring delivery across multiple workstreams spanning marketplace operations, technology, and commercial execution.

You’ll work closely with global teams, third-party partners, and senior stakeholders to bring structure, pace and clarity to a complex, multi-market programme.

This role is pivotal in translating strategy into execution - ensuring that we not only define the right marketplace approach, but deliver it effectively at scale.

Key Accountabilities

Programme Delivery

• Own the end-to-end WMAP programme plan and delivery
• Chair weekly Programme Board meetings and provide updates to Executive Steering forums
• Manage dependencies across third-party partners, channels and transformation initiatives
• Drive resolution of blockers and ensure delivery against timelines and objectives

Marketplace Operations

• Lead key marketplace initiatives, including Amazon Buy Box recovery and market launches
• Support the setup and optimisation of new channels (e.g. TikTok Shop, social commerce integration)
• Enable marketplace advertising capability (PPC, DSP, sponsored products)
• Evaluate and onboard new marketplaces and partners

Technology & Integration

• Oversee integration architecture across systems and partners (e.g. Shopify, SAP, analytics platforms)
• Ensure effective data flows and alignment across platforms and third-party partners
• Work closely with technical teams to deliver scalable, future-ready solutions

Business Engagement & Governance

• Engage stakeholders across the business to ensure alignment and support
• Define clear governance, escalation and decision-making frameworks
• Ensure programme resourcing is aligned to delivery phases and priorities
• Act as a central point of coordination across internal and external teams

What we look for

We’re looking for a programme leader who brings a strong mix of marketplace expertise, delivery discipline and stakeholder influence.

Experience

• Proven experience delivering complex digital or transformation programmes
• Strong marketplace experience (Amazon, eBay, Zalando, TikTok Shop or similar)
• Experience working across cross-functional teams and third-party partners
• Comfortable operating in fast-paced, evolving environments

Technical & Functional Expertise

• Strong understanding of marketplace operations and commercial drivers
• Familiarity with e-commerce platforms and integration environments
• Experience working with data, analytics and reporting tools
• Programme delivery methodologies (Agile, Waterfall or hybrid)

Capabilities

• Strong commercial awareness and delivery focus
• Ability to simplify complexity and drive clarity across multiple stakeholders
• Resilient, adaptable and comfortable with ambiguity
• Confident communicator with the ability to influence at all levels
• A collaborative mindset, with the ability to bring teams together to deliver outcomes

Benefits

This is an opportunity to play a central role in shaping how The Body Shop grows in digital and marketplace channels. You’ll work at the intersection of technology, commerce and transformation - driving a programme that directly enables our future growth. It’s a role with real ownership, meaningful impact, and the opportunity to build capabilities that will shape the next chapter of the brand.

As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.