Amazon Connect Consulltant

Job title: Amazon Connect Technical Consultant

Location: Coventry / 3 days onsite

Rates: Market / outside IR35

Our client seeks an experienced Amazon Connect Technical Consultant to join a large project. They ideally need someone 3 days a week onsite. 

Main responsbilities:

• Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact center operations including metrics and reporting

• Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications

• Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization

If this sounds like you, please hit the apply button!