Communications & Engagement Support (Deployment)
Engagement & Communications Specialist (Deployment Support)
Overview
This role supports nationwide device deployment activity across a retail branch network. It focuses on delivering clear, timely communications to branch operators and internal teams, supporting engagement, managing queries, and ensuring deployment activity progresses smoothly.
The role sits within a BAU implementation environment and supports ongoing rollout activity. It's an operational support role, and suited to a junior mid level candidate with strong communication, organisation, and stakeholder skills.
Key Responsibilities
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Deliver end-to-end communications (using standardises process' and templates) to branch operators during deployment activity.
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Act as a central point of contact for deployment-related queries, follow-ups and escalations.
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Maintain accurate records of engagement, responses, and progress throughout the deployment lifecycle.
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Work closely with deployment, planning, and tracking teams to support rollout activity.
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Escalate issues or risks clearly and appropriately.
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Use a range of communication channels including email, internal platforms, webinars, and Teams.
Skills & Experience
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Strong written and verbal communication skills.
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Experience supporting stakeholder communications in an operational or change environment.
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Highly organised, with strong attention to detail and record-keeping.
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Comfortable managing high volumes of communication and working at pace.
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Confident using multiple systems and communication tools.
Role Profile
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Junior mid level delivery role
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Operational and admin-heavy
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Focused on engagement, tracking, and communication delivery
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Feeds updates into central deployment teams
If this looks like a suitable opportunity, please apply with your latest CV, or email me directly at (url removed) / (url removed)