Part time reception

Job description

Job responsibilities

The successful applicant will be highly efficient and organised with excellent computer and communication skills, both oral and written. You will require good interpersonal skills and flexibility to tackle the different scenarios which may arise. Keyboard/computer skills essential. Applicants must have a flexible approach to working be prepared to work additional hours as and when required, to help cover periods of staff shortage. Previous NHS experience is not essential, but will be an advantage. Only short listed applicants will be notified. The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing face to face and telephone requests for appointments, visits along with telephone consultations ensuring calls are dealt with in the appropriate manner Effective care navigation of patient enquiries appropriately sign post patients to the most appropriate clinician or service identifying which patients need a GP appointment, nurse appointment or which can be dealt with administratively . Actioning emails from doctors and nurses or other members of the team and tasks on the clinical system Taking messages and passing on information to the relevant person in a timely manner monitoring the flow of patients through the waiting room. Dealing with prescription requests and queries in accordance with Practice guidelines. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Using accuRx texting system to send links and messages to patients as per practice protocols. Proactively using prompts to engage patients in conversation to book health needs such as smear test due, baby immunisations. Maintain reception area and waiting area free from obstructions and clutter.

Person Specification

Experience

• Essential
• Experience of dealing with the general public
• Experience of dealing with people who may be vulnerable or have an unseen disability
• Ability to effectively communicate
• Competent IT skills

• Desirable
• NHS experience, preferably in a GP Practice
• You must be able to pass a DBS check
• You must be fully vaccinated according to NHS guidelines

Qualifications

• Qualifications
• Confident communication skills. Personable approach. Basic computer
• literacy.
• GCSE grade C or above in Maths and English
• Receptionist qualification
• NVQ level 2 in Administration
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975
• and as such it will be necessary for a submission for Disclosure to be made to the
• Disclosure and Barring Service (formerly known as CRB) to check for any previous
• criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Broadway Surgery

Address

Doctors Surgery

Monkhams Avenue

Woodford Green

Essex

IG8 0HF

United Kingdom

Employer's website

https://broadway-surgery.co.uk/