Assistant Practice Manager

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: Assistant Practice Manager

REPORTS TO: PRACTICE MANAGER & GP PARTNERS

Job Summary:

To support the Practice Manager in carrying out day to day activity and to provide an element of cover or source of advice in the event of his/hers absence. The post holder will work closely, and under the direction of the Practice Manager and Partners to improve standards across a wide range of clinical and administrative activity.

• Ensure the smooth operation of the clinical and non-clinical information and data management systems within the practice
• To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system
• To analyse and interpret data and assist with planning and monitoring work undertaken in relation to Directed, National and Local Enhanced Services and the Quality & Outcomes Framework taking appropriate action to ensure that all targets are achieved and accurate claims are returned to the reporting body.
• To act as Practice Administrator for the clinical IT systems, telephony and as Practice Co-ordinator for IT hardware issues.
• To set targets and monitoring standards for data entry and data collection undertaken by the administration team and Data Quality & IT Assistant.
• To carry out weekly fire bell testing and arrange fire evacuation twice a year.
• To organise calibration of clinical and non clinical equipment once a year.
• To organise PAT testing and Fix wire testing
• Legionella Testing
• Infection control to assist Practice Manager
• IT to assist Practice Manager
• iGPR management
• Information Governance to assist Practice Manager with IG toolkit
• Data protection Officer to ensure all relevant policies and procedures are in place and are kept up to date.

Support and assist the Practice Manager

• Reporting to the Practice Manager and Partners

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This job description is intended as a guide and may be subject to review and amendment following consultation with the post holder in light of developments within the practice.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Team working
• Experience of health and safety/IT
• Experience of NHS preferably DRs practice

• Communication
• Willingness to learn
• People management
• Enthusiastic
• Calm
• Sympathetic nature

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Cedar Brook Practice

Address

11 Kingshill Close

Hayes

Middlesex

UB4 8DD

United Kingdom

Employer's website

https://www.thecedarbrookpractice.co.uk/