Performance Manager

About the role

We are currently working with a global consumer technology brand that is continuing to invest in its digital operations and customer experience capabilities across Europe.

We are looking for a Performance & Reporting Manager to lead operational reporting and performance analysis across multiple European markets. This role will focus on transforming complex operational data into actionable insights that support decision-making, performance improvement, and business growth.

This is a hybrid role (3 days in the office, 2 days WFH) based in the London area.

Key responsibilities:

• Own and evolve operational performance reporting criteria.
• Define reporting requirements, KPIs, metrics, governance standards, and calculation logic.
• Review, validate, and sign off on AI reporting outputs and insights to ensure accuracy and business relevance.
• Analyse operational performance data to identify trends, risks, and improvement opportunities.
• Conduct root-cause analysis and provide actionable recommendations to stakeholders.
• Prepare and present performance insights and executive reporting for senior leadership.
• Drive continuous improvement of reporting processes, automation, and analytics capabilities..
• Partner with operational, governance, and analytics teams to align reporting with business objectives.

Your background:

• 5+ years' experience in project/programme management
• 3+ years’ experience in performance reporting, business intelligence, or analytics.
• Strong experience analysing operational data and producing actionable business insights.
• Understanding of KPIs, SLAs, operational performance, and governance frameworks to define effective criteria for specific business needs.
• Excellent stakeholder management and communication skills.
• Experience presenting insights and recommendations to senior stakeholders.
• Advanced Excel and PowerPoint skills, with experience using Jira and Confluence.
• Knowledge of reporting automation, AI-enabled analytics, or business intelligence tools is advantageous.

Please apply.